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My Saitek x52 Joystick isn't performing as it should.


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  • 2 weeks later...

For those interested, this was the support ticket as it stands:

[MyName]

User

Posted on: 04 September 2014 08:32 AM

Hi,

I'm experiencing input lag while playing Kerbal Space program -- there's a delay of up to a half second when making any input, be it stick control or pushing a button.

This is apparently a known problem which is more or less exclusive to Saitek sticks, and specifically when running Saitek drivers - apparently one fix for the problem is to use generic joystick drivers but, obviously, with something like the X-55 that's kind of pointless.

This may or may not be related to the Unity platform.

Relevant links follow:

http://forum.unity3d.com/threads/joystick-lag.115807/

http://bugs.kerbalspaceprogram.com/issues/762

http://forum.kerbalspaceprogram.com/threads/92614-My-Saitek-x52-Joystick-isn-t-performing-as-it-should

As a new customer who specifically purchased the X-55 with playing Kerbal Space Program in mind (it's a game with a lot of fiddly controls, great for binding to all these switches!) this is especially disappointing.

If you could please provide a fix, work-around, or perhaps get in touch with the Kerbal Space Program developers or Unity developers to try and work out what the problem is, that would be fantastic.

Mad Catz Support

Staff

Posted on: 08 September 2014 02:45 AM

Dear [MyName],

Thank you for your e-mail.

In regards to your enquiry, can you tell us which is the OS your pc is running at the moment?

Also, please go to Start, in the Search bar, type joy.cpl and press Enter. In Test window, do you notice the same delay?

Which store did you buy the controller from?

Best regards,

Cristina Toma

Technical/Customer Support Rep

[MyName]

User

Posted on: 08 September 2014 03:44 AM

Hi, the delay doesn't occur in the test window, or in any other similar games. I purchased the X-55 directly from the EU MadCatz store. I'm presently running Windows 7.

This specific problem also appears on an older Cyborg Fly 5 I own while playing Kerbal Space Program, but not while using a generic X-Box 360 joypad's thumb sticks or a similar logitech joypad's thumb sticks.

Other users have reported problems with the Cyborg V1 ( http://steamcommunity.com/app/220200/discussions/0/648814843500619980?l=english ) and the X52 Pro ( http://www.reddit.com/r/KerbalSpaceProgram/comments/2ayg77/im_as_ready_as_can_be_for_024/cj05e5z ).

Ticket Details

Mad Catz Support

Staff

Posted on: 11 September 2014 12:47 PM

Dear [MyName],

In this case, since the controller doesn't register the same behavior in Windows, you might need to check the settings inside the program you are currently using with the device. At this point, we cannot say that the issue lies with the product itself.

Best regards,

Cristina Toma

Technical/Customer Support Rep

[MyName]

User

Posted on: 12 September 2014 03:56 AM

Hi,

I've made alterations to all user settings available within Kerbal Space Program, and, as stated, non-Saitek products (such as an x-box controller) do not suffer the same issue with the game, and there are reports that by disabling Saitek drivers the issue disappears, strongly implying that there's a problem within the Saitek drivers in relation to the game.

What next steps do you suggest I follow?

Are there any contact details I can provide for Saitek/MadCatz when contacting the developers of Kerbal Space Program/Unity, or could I request that Saitek/MadCatz's driver developers get in touch with the Kerbal Space Program developers to try and resolve the issue?

Ticket Details

Mad Catz Support

Staff

Posted on: 15 September 2014 06:37 AM

Dear [MyName],

What we advise you to do is to contact directly thr Kerbal Space Program manufacturer and ask for further information regarding this issue.

Best regards,

Cristina Toma

Technical/Customer Support Rep

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For what it's worth, I've sort of found a solution, but I'm not quite expert enough to start offering a guide:

displays the 'Roll' axis mapped through vJoy, and the 'Yaw' axis mapped through Saitek's drivers, to the same left-right movement of the stick.

The lag is obvious.

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I thought my joystick worked fine. I got a cheap Thrustmaster because it had on-the-fly axis switching, and it works for switching between pitch/roll and pitch/yaw for planes and landers respectively. Except that KSP kept forgetting which axis was which, I thought it worked fine, anyway. Then I became aware of the mod mentioned on the second post here: http://forum.kerbalspaceprogram.com/threads/42683-How-to-fix-horribly-calibrated-Joysticks-in-KSP-%28Workaround%29/page3

I am not sure why, but using "direct input" instead of "raw input" for the axises makes it work 100% better. I can actually fly better with a stick than using a keyboard now.

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