Couldn't switch to requested monitor resolution

[Nash]

So my problem is very similar to this one:

http://forum.kerbalspaceprogram.com/threads/103129-Couldn-t-switch-to-requested-monitor-resolution?p=1601741&viewfull=1#post1601741

When I start the game I get the following error message

Couldn't switch to requested monitor resolution

Switching to resolution 1920x1080 failed, trying lower one

All resolution switches have failed

Screen: could not switch resolution (1920x1080 fs=0 hz=0)

This Crash only occures when starting the 32-bit Version. The 64-bit one workes fine.

I am on Windows 8.1 64-bit using a AMD Radeon HD 6970.

I have already done a fresh install and restartet my computer several times.

I also tried different resolutions and fullscreen or windowed mode as well as this AMD compatibility mode.

I checked the registry that solved the problem in the other thread, but everything seems fine there.

build id = 007052014-12-15_13-42-05Branch: master

The output_log.txt looks like this:

Initialize engine version: 4.5.5f1 (7684ad0c5a44)
GfxDevice: creating device client; threaded=1
Direct3D:
    Version:  Direct3D 9.0c [aticfx32.dll 8.17.10.1247]
    Renderer: AMD Radeon HD 6900 Series
    Vendor:   ATI
    VRAM:     2035 MB (via DXGI)
    Caps:     Shader=30 DepthRT=1 NativeDepth=1 NativeShadow=1 DF16=1 INTZ=1 RAWZ=0 NULL=1 RESZ=1 SlowINTZ=1
Begin MonoManager ReloadAssembly
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\UnityEngine.dll (this message is harmless)
Loading D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\UnityEngine.dll into Unity Child Domain
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)
Loading D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Assembly-CSharp.dll (this message is harmless)
Loading D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Assembly-UnityScript-firstpass.dll (this message is harmless)
Loading D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Assembly-UnityScript-firstpass.dll into Unity Child Domain
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Assembly-UnityScript.dll (this message is harmless)
Loading D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Assembly-UnityScript.dll into Unity Child Domain
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Mono.Cecil.dll (this message is harmless)
Loading D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Mono.Cecil.dll into Unity Child Domain
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Mono.Cecil.Mdb.dll (this message is harmless)
Loading D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Mono.Cecil.Mdb.dll into Unity Child Domain
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Mono.Cecil.Pdb.dll (this message is harmless)
Loading D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Mono.Cecil.Pdb.dll into Unity Child Domain
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\xmldiffpatch.dll (this message is harmless)
Loading D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\xmldiffpatch.dll into Unity Child Domain
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\XmlDiffPatch.View.dll (this message is harmless)
Loading D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\XmlDiffPatch.View.dll into Unity Child Domain
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\TDx.TDxInput.dll (this message is harmless)
Loading D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\TDx.TDxInput.dll into Unity Child Domain
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\MiscUtil-r285.dll (this message is harmless)
Loading D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\MiscUtil-r285.dll into Unity Child Domain
- Completed reload, in  0.055 seconds
<RI> Initializing input.


<RI> Input initialized.


desktop: 1920x1080 60Hz; virtual: 3600x1080 at 0,0
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\System.Core.dll (this message is harmless)
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\System.dll (this message is harmless)
Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\System.Xml.dll (this message is harmless)
The referenced script on this Behaviour is missing!

(Filename:  Line: 1783)


The referenced script on this Behaviour is missing!

(Filename:  Line: 1783)


The referenced script on this Behaviour is missing!

(Filename:  Line: 1783)


The referenced script on this Behaviour is missing!

(Filename:  Line: 1783)


The referenced script on this Behaviour is missing!

(Filename:  Line: 1783)


The referenced script on this Behaviour is missing!

(Filename:  Line: 1783)


The referenced script on this Behaviour is missing!

(Filename:  Line: 1783)


The referenced script on this Behaviour is missing!

(Filename:  Line: 1783)


The referenced script on this Behaviour is missing!

(Filename:  Line: 1783)


Shader 'AtmosphereFromGround': fallback shader 'None' not found
[KSP Version]: 0.90.0.705 (WindowsPlayer) Steam BETA ====================================

(Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)


Launcher Settings File exists

(Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)


Launcher disabled? False

(Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)


Launcher after checking file: False

(Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)


AssemblyLoader: Loading assemblies

(Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)


Load(Audio): Squad/Parts/Utility/landingLegLT-1/sounds/sound_servomotor

(Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)


Platform assembly: D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP_Data\Managed\Boo.Lang.dll (this message is harmless)
Load(Audio): Squad/Sounds/editorLoop01

(Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)


Load(Audio): Squad/Sounds/sound_ambience_nature

(Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)


Load(Audio): Squad/Sounds/sound_click_flick

(Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)


Load(Audio): Squad/Sounds/sound_click_latch

(Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)


D3D device reset failed [invalid call]

(Filename:  Line: 357)


Switching to resolution 1920x1080 failed, trying lower one
All resolution switches have failed
Screen: could not switch resolution (1920x1080 fs=0 hz=0)
Crash!!!
Crash in winutils::ProcessInternalCrash(PEXCEPTION_POINTERS pExInfo)SymInit: Symbol-SearchPath: '.;D:\Installation\Steam\SteamApps\common\Kerbal Space Program;D:\Installation\Steam\SteamApps\common\Kerbal Space Program;C:\Windows;C:\Windows\system32;SRV*C:\websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 530, UserName: 'Niklas'
OS-Version: 6.2.9200 () 0x100-0x1
D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP.exe:KSP.exe (00150000), size: 12214272 (result: 0), SymType: '-exported-', PDB: 'D:\Installation\Steam\SteamApps\common\Kerbal Space Program\KSP.exe', fileVersion: 4.5.5.37569
C:\Windows\SYSTEM32\ntdll.dll:ntdll.dll (775F0000), size: 1499136 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\ntdll.dll', fileVersion: 6.3.9600.17415
C:\Windows\SYSTEM32\KERNEL32.DLL:KERNEL32.DLL (76E00000), size: 1310720 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\KERNEL32.DLL', fileVersion: 6.3.9600.17415
C:\Windows\SYSTEM32\KERNELBASE.dll:KERNELBASE.dll (74FE0000), size: 880640 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\KERNELBASE.dll', fileVersion: 6.3.9600.17415
C:\Windows\system32\apphelp.dll:apphelp.dll (72D40000), size: 655360 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\apphelp.dll', fileVersion: 6.3.9600.17415
C:\Windows\AppPatch\AcLayers.DLL:AcLayers.DLL (67280000), size: 2584576 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\AppPatch\AcLayers.DLL', fileVersion: 6.3.9600.17415
C:\Windows\SYSTEM32\msvcrt.dll:msvcrt.dll (76F80000), size: 798720 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\msvcrt.dll', fileVersion: 7.0.9600.17415
C:\Windows\SYSTEM32\USER32.dll:USER32.dll (769C0000), size: 1388544 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\USER32.dll', fileVersion: 6.3.9600.17415
C:\Windows\SYSTEM32\GDI32.dll:GDI32.dll (77120000), size: 1105920 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\GDI32.dll', fileVersion: 6.3.9600.17415
C:\Windows\SYSTEM32\SHELL32.dll:SHELL32.dll (75200000), size: 19582976 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\SHELL32.dll', fileVersion: 6.3.9600.17415
C:\Windows\SYSTEM32\SHLWAPI.dll:SHLWAPI.dll (76B80000), size: 282624 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\SHLWAPI.dll', fileVersion: 6.3.9600.17415

Edited December 20, 2014 by Nash
spelling

[vexx32]

Okay, that's a little weird. Have you made sure your graphics drivers are up to date?

One other thing to check is whether or not any recording applications are running. In some edge cases, screen recording software (or something similar) can bug out and cause something like this.

[Nash]

Thanks for your reply.

I just checked my graphics drivers and they were not up to date. But the update I did afterwards, did not solve the problem.

Also there are not running any recording applications whatsoever.

[sal_vager]

Have you restarted your PC since updating the drivers? They will not work correctly until then.

Also, what is your monitor resolution set to?

[Nash]

Yes, I did restart my computer.

My monitor resolution is set to 1920 x 1080.

[sal_vager]

Alright, any idea what the virtual desktop is?

desktop: 1920x1080 60Hz; virtual: 3600x1080 at 0,0

[Nash]

I am pretty sure it is, because I am using a dual monitor setup.

I just tried deactivating my second monitor and now it says

desktop: 1920x1080 60Hz; virtual: 1920x1080 at 0,0

The error is the same with one monitor...

Edit: my second monitor has a resolution of 1680 x 1050. So 3600 seems to be the sum of the x-coordinates and 1080 the bigger y-coordinate

Edited December 20, 2014 by Nash

[sal_vager]

Hmm, yeah, might be why it's not working as the Unity3D game engine used to make KSP doesn't like multi monitor setups and is a real pain to get working, if it works at all.

There was an issue like this the other day where the player had something enabled in their graphics settings that was causing the problem, but his was Nvidia hardware rather than AMD, if you have any global settings applied in the catalyst control center it may work if they are disabled.

[Nash]

Ok, but I still dont get it why it doesn't work when I unplug one monitor.

I have nothing set in catalys control center except the resolution and the multi monitor stuff.

But of course this is disabled when i unplug one monitor.

[sal_vager]

Yes I understand that, but I don't know why you are unable to start KSP or why you are having this error, it's not a widespread known issue and when it does appear it is always due to a setting on the players PC or bad drivers, or even some other software you have installed that is doing something to the display that KSP can't handle.

KSP needs to use the graphics card and in your case it isn't being allowed to do so, something you could try is a clean boot to eliminate other software from interfering, if KSP works with a clean boot then we know it will run on your hardware.

Other things you can do to help us figure this out is to provide your dxdiag, and even a screenshot of your taskmanager showing your current processes.

[Nash]

Ok, so I got it solved

There were some nice hints in the last post.

The Problem was caused by the Trillian in-game-chat feature. Disabling it was all I needed to do.

Thank you very much for all your help. I appreciate it

[Der Kosmos]

I started having this problem after my video card updated it's drivers (Radeon R9 200, 15.11). But the problem ONLY happens when I try to launch it from steam. The new driver software puts a streaming overlay onto the game much like the steam overlay, so if it's overlays that cause this, it might be the two conflicting with each other.