KSP Loading... 1.8 Preview: Service Bays Revamp in The Daily Kerbal Posted October 4 6 hours ago, klgraham1013 said: We're not asking for omniscience. We're asking for complete, functional products. Like when you buy a car, or refrigerator, or anything else besides software. That's not the problem. It's an entirely reasonable expectation. The problem is when the threshold where customers consider it "complete" is being moved all the time. For example, you're contracted to develop software to download and import orders in a webshop system into the customer's offline system and half a year later, the customer suddenly asks for the same software to also automatically submit orders for shipping, generate and download the shipping label and package number and email-notify the destination, even though the webshop has no API for such functionality so you now have to chew your way through the HTML code of the webshop's admin UI page to figure out how to emulate manual submission with raw HTTP requests. Not to mention that they also want receipt confirmations for the notification emails and automatic re-send if the target doesn't read it, even though email service providers are not guaranteed to comply with that functionality so what they're asking is theoretically possible but actually impossible. Nothing of that sort was ever talked about in the initial feature request when the development contract was signed, but the customer suddenly thought it'd be nice to have and won't take no for an answer because they are fully aware that unlike a car or refrigerator, software can be upgraded and expanded at any time if they want. So they want it upgraded and expanded, far beyond the originally agreed upon requirements.