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soontufu

DLC download problem

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Posted (edited)

Hey guys.
A few hours ago, I successfully purchase DLC: making history at the KSP homepage.
But, some reason, I cannot download DLC.
It doesn't appear at the accounts/your orders tab.

Where can I find downloads DLC?

Edited by soontufu

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Posted (edited)

Hello soontufu, I'm sorry to here you are experiencing issues.

from https://www.kerbalspaceprogram.com/ select "Account" [top right corner].  

Enter "email" and "password" to login.

this should take you to the User Profile page there are 2 sections, Account Info [where you can edit your profile] and Your Orders [where you should have listed all your purchases & orders]

to make a direct download simply click the blue DOWNLOAD button.

I have assumed you are making a direct download purchase and not a steam purchase.

If you still are not able to find your download I suggest you read the FAQ's at https://www.kerbalspaceprogram.com/support/ 

or contact support at support@kerbalspaceprogram.com

Edited by peter1981
SPG

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Posted (edited)
51 minutes ago, peter1981 said:

to make a direct download simply click the blue DOWNLOAD button.

 

umm.....well.... that is the problem

I can't find that button. 

like this.

 

Edited by soontufu

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Moved to Making History support. 

Looking at the screenshots, it looks like you might just have to wait a bit for the order to get processed before you can download.  :(

 

 

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22 hours ago, soontufu said:

umm.....well.... that is the problem

I can't find that button. 

like this.

 

I kind of guessed that was the situation.

Have you contacted support? -- I think you'd get a quicker result though that channel.

Sorry not to be more helpful.

 

For clarification Soontufu did you also buy a direct copy of the base game in the KSP store and/or transferred it to steam or did you buy it outright on steam?

 

I wish you good luck with this and hope you enjoy the DLC eventually.

 

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