I can't buy the game "Payment Authorisation Failed

[FifthRedondo]

I tried to buy KSP breaking Ground expansion but the error "Payment Authorisation Failed" keeps showing up. I already cantacted help from the ksp support but it did no help

[Vanamonde]

Sigh. Why does this sort of thing only seem to happen on weekends? I will message the guys. 

[nowylepszyszatan]

Same issue for me. I'm trying for few days now, with different credit cards, and always fails.

[Vanamonde]

@FifthRedondo, @nowylepszyszatan, is this through the Squad store? 

[St4rdust]

 

On 6/14/2019 at 10:21 PM, FifthRedondo said:

I tried to buy KSP breaking Ground expansion but the error "Payment Authorisation Failed" keeps showing up. I already cantacted help from the ksp support but it did no help

Hello there, thank you for your patience! 

The payment issues have been resolved, if you are still having issues, please contact us again. 

 

[nowylepszyszatan]

I still have the issues.

I wrote to Squad, who directed me to [email protected]. Unfortunatly those guys were not to helpfull and ignored my problem.

[St4rdust]

On 7/30/2019 at 3:56 PM, nowylepszyszatan said:

I still have the issues.

I wrote to Squad, who directed me to [email protected]. Unfortunatly those guys were not to helpfull and ignored my problem.

Hello, how we can help you? Are you still having issues? Let me know please.

[flekota]

On 8/5/2019 at 1:14 PM, St4rdust said:

Hello, how we can help you? Are you still having issues? Let me know please.

Maybe you can help me was 1.7.3 to 1.81 free. as I paid for it and than realized I may not of had to pay. plus robotic will not load at all. the squad extension folder will not load. thanks for the help I also sent emails 4 days ago.

[Vanamonde]

The version upgrades should not cost you more after your original purpose, but I don't know if they are set up to give refunds. I'd suggesting waiting to hear back from your support email.