Goitah

Hello everyone, we did some tests on the Xbox trying to replicate the loosing of saves issue, and we couldn't replicate it. We're suspecting it has something to do with cloud settings. These are the steps we took After the game updates, a message asking to convert game files will appear, click convert files. Then a message will appear saying it will sync with cloud. click the stop synchronization and don't let the game sync with cloud. We keep trying to identify the issue, anything you can tell us will be of great help. Sorry the images are in spanish

We're working hard on solving this issue. We tested this problem for weeks on the test kits before it was released without a problem, even Microsoft tested it. We also tested on a retail console as soon as it was released and we didn't found any problem. Apparently the issue happens if after converting the files you manually delete them, by doing this the files are automatically deleted from the cloud as well. You should just convert the files without deleting anything Can you tell us who had this problem and who didn't to see how often this happens? also, what steps did you follow? did you manually delete the files? We apologize for the inconvenience and we understand your frustration. Any information you can give us will be of much help in identifying and solving the issue.

Once you make the update, a message will pop up, asking you to update your save files, accept it. You might then get a dashboard warning telling you to delete your save files, since they might be corrupted. You can either delete the files and then download them from the cloud or cancel the operation. I tested the latter and the save files worked perfectly. Nevertheless, I recommend to backup your files.