Game crashes on start up through steam

[Vajoot]

SOLVED

I solved this problem by factory restoring my laptop and it now works fine.

Version 0.25.0 on Windows 64-bit running on steam

I was trying to start the game as I had just bought and installed it when I hit the Play button on steam it freezes and says The Game has Crashed.

EDIT: I have tried changing TEXTURE_QUALITY to 1, 2 and 3 didn't seem to work for me.

crash logs: https://www.dropbox.com/sh/969f3nwq9py3f91/AAB72rMVKeT2T43ostOraYrVa?dl=0

[TABLE=class: section, width: 643]

[TR]

[TD=class: primary-title, align: right]Processor[/TD]

[TD=class: value]Intel® Core i7-2630QM CPU @ 2.00GHz[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Manufacturer[/TD]

[TD=class: value]Intel[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Speed[/TD]

[TD=class: value]2.0 GHz[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Number of Cores[/TD]

[TD=class: value]8[/TD]

[/TR]

[/TABLE]

[TABLE=class: section, width: 643]

[TR]

[TD=class: primary-title, align: right]Video Card 1[/TD]

[TD=class: value]Intel® HD Graphics 3000[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Manufacturer[/TD]

[TD=class: value]Intel[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Chipset[/TD]

[TD=class: value]Intel® HD Graphics 3000[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Dedicated Memory[/TD]

[TD=class: value]1.1 GB[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Total Memory[/TD]

[TD=class: value]4.0 GB[/TD]

[/TR]

[/TABLE]

[TABLE=class: section, width: 643]

[TR]

[TD=class: primary-title, align: right]Video Card 2[/TD]

[TD=class: value]AMD Radeon HD 6700M Series[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Manufacturer[/TD]

[TD=class: value]ATI[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Chipset[/TD]

[TD=class: value]AMD Radeon HD 6700M Series[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Dedicated Memory[/TD]

[TD=class: value]512 MB[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Total Memory[/TD]

[TD=class: value]512 MB[/TD]

[/TR]

[/TABLE]

[TABLE=class: section, width: 643]

[TR]

[TD=class: primary-title, align: right]Memory[/TD]

[TD=class: value]8.1 GB[/TD]

[/TR]

[/TABLE]

[TABLE=class: section, width: 643]

[TR]

[TD=class: primary-title, align: right]Operating System[/TD]

[TD=class: value]Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Service Pack[/TD]

[TD=class: value]1[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Size[/TD]

[TD=class: value]64 Bit[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Edition[/TD]

[TD=class: value]Home Premium[/TD]

[/TR]

[/TABLE]

[TABLE=class: section, width: 643]

[TR]

[TD=class: primary-title, align: right]Display Maximum Resolution[/TD]

[TD=class: value]1366 x 768[/TD]

[/TR]

[/TABLE]

[TABLE=class: section, width: 643]

[TR]

[TD=class: primary-title, align: right]DVD[/TD]

[TD=class: value]hp BD MLT UJ240[/TD]

[/TR]

[/TABLE]

[TABLE=class: section, width: 643]

[TR]

[TD=class: primary-title, align: right]CD[/TD]

[TD=class: value]hp BD MLT UJ240[/TD]

[/TR]

[/TABLE]

[TABLE=class: section, width: 643]

[TR]

[TD=class: primary-title, align: right]Drive 1[/TD]

[TD=class: value][/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Size[/TD]

[TD=class: value]451.6 GB[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Free[/TD]

[TD=class: value]85.0 GB[/TD]

[/TR]

[/TABLE]

[TABLE=class: section, width: 643]

[TR]

[TD=class: primary-title, align: right]Drive 2[/TD]

[TD=class: value][/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Size[/TD]

[TD=class: value]13.9 GB[/TD]

[/TR]

[TR]

[TD=class: secondary-title, align: right]Free[/TD]

[TD=class: value]1.5 GB[/TD]

[/TR]

[/TABLE]

Edited December 10, 2014 by Vajoot

[Vajoot]

Does anyone know how to fix it? I bought this game and I want to play it I don't want to waste my money on this.

[FenrirWolf]

Hmm. Normally I'd say that looks like an out-of-memory crash, but the logs terminate pretty quickly and usually more things would happen before you run into an allocation error.

There's something else of note too. Apparently your laptop has two graphics drivers: the integrated intel graphics and the dedicated GPU. Is your laptop one of those that can switch between the iGPU and dedicated GPU? Because I noticed that you have a lot of system RAM reserved for the iGPU (1.1GB according to the stats you provided). If you launched it in iGPU mode, maybe you quickly hit the memory barrier because of the combination of RAM reserved for the iGPU, plus your OS and other system processes.

So I'd suggest trying again while using the dedicated GPU. Though if my assumptions are off base here and the laptop always runs on the dedicated GPU, let me know so we can try looking at the error from a different angle.

Edited December 10, 2014 by FenrirWolf

[*Aqua*]

igdumd32.dll caused an Access Violation (0xc0000005)
  in module igdumd32.dll at 0023:5dd2df45.

This file is part of the Intel GPU driver.

So because of the driver crash the game crashed. Update it to the newest version and try again.

[Vajoot]

Ok I actually got to the loading screen running in opengl mode I'll update the driver and see how it goes.

[Vajoot]

Looks like it is working now, thanks for your help guys

[Vajoot]

New problem has come up after I create a rocket and click to Launch to go to the Launch pad on loading it crashes.

Logs

I will try what Fenrir said now.

[*Aqua*]

ig4icd32.dll caused an Access Violation (0xc0000005)
  in module ig4icd32.dll at 0023:60461219.

This file is part of the Intel GPU driver, too.

And again: Update your drivers!

[Vajoot]

That's strange because I updated both my drivers unless I'm doing something wrong.

[Vajoot]

Ok I updated both AMD and Intel gpu drivers (at least I'm pretty sure I did it correctly) still crashes on the loading screen between building and launching the rocket.

[FenrirWolf]

I just find it odd that the iGPU is even doing anything if your laptop already has dedicated graphics.

[vexx32]

I would recommend making sure that your power management settings are set to High Performance. Many laptops disable the dedicated GPU on other power modes to save energy. In addition, OpenGL mode can be pretty hit or miss with KSP; it's not something you really ought to be using if there is already an issue with just getting the game running steadily.

[Vajoot]

All fixed, thanks to all you guys, I ended up just factory restoring my laptop. Dedication right here XD

[vexx32]

*shrugs* If it can be fixed by applying a sledgehammer, what use is there to tapping away at it with a small claw hammer?

[michaelsteele3]

Glad to see it's fixed!

And welcome to the KSP Community!