Can't redownload KSP (This isn't technical support)

[SpacePeanut]

I bought KSP 0.23 back in 2013 and I just now found the game on my computer after 2 years of not playing. I want to update the game, but that doesn't work so well unless I redownload it. I went and logged in with my old account and it said that I haven't purchased the game. I did. It was a couple of years ago, but I did. Any suggestions?

[Curveball Anders]

10 minutes ago, SpacePeanut said:

I bought KSP 0.23 back in 2013 and I just now found the game on my computer after 2 years of not playing. I want to update the game, but that doesn't work so well unless I redownload it. I went and logged in with my old account and it said that I haven't purchased the game. I did. It was a couple of years ago, but I did. Any suggestions?

If you're lucky you'll have a mail from [email protected] with order details.

Best is probably to contact them stating the email address you used when you bought it.

[SpacePeanut]

11 minutes ago, Curveball Anders said:

If you're lucky you'll have a mail from [email protected] with order details.

Best is probably to contact them stating the email address you used when you bought it.

Thanks!

[SpacePeanut]

12 minutes ago, Curveball Anders said:

If you're lucky you'll have a mail from [email protected] with order details.

Best is probably to contact them stating the email address you used when you bought it.

Yeah, my order form just tells me to check the "My Account" page

[WanderingKid]

On the My Account page you should see a products purchased section.  In there should be KSP, and a big ol' download link.  Click link, grab current version.

If you DON'T have anything on the My Account page under products purchased, you'll need to contact Squad.

[Calvert4096]

Currently I can't get to the My Account page after logging in, it just redirects to the front page.  Anyone else having this problem?

[Curveball Anders]

1 hour ago, Calvert4096 said:

Currently I can't get to the My Account page after logging in, it just redirects to the front page.  Anyone else having this problem?

Nopes, worked without issues.

I just clicked on the "Store" tab up there ^^ and logged in with my store account (which isn't the forum account).

All kinds of downloads available.

[TheKosmonaut]

I'm moving this thread to Kerbal Network. And I think @UomoCapra can help with this, and if not, I am sure he can point us in the right direction to help you out!  

[Red Iron Crown]

There were some issues with the KSP store yesterday that should be resolved now. Those of you having trouble please try again (you may need to clear your browser cache), and report if you are still unable to download.

[SpacePeanut]

On 10/23/2016 at 8:53 AM, Red Iron Crown said:

There were some issues with the KSP store yesterday that should be resolved now. Those of you having trouble please try again (you may need to clear your browser cache), and report if you are still unable to download.

 

On 10/23/2016 at 0:32 AM, TheKosmonaut said:

I'm moving this thread to Kerbal Network. And I think @UomoCapra can help with this, and if not, I am sure he can point us in the right direction to help you out!  

I got a reply from support and they said that my purchase was under another sub-email of my regular email. How would I access this?

[Red Iron Crown]

15 hours ago, SpacePeanut said:

 

I got a reply from support and they said that my purchase was under another sub-email of my regular email. How would I access this?

That I'm unsure of, better ask support@.