Game won't open - Data folder not found

[Andrew Jolly]

Hi - I have been playing KSP today, left my computer to do some other things and have come back to it this evening.

I am trying to play by clicking on the launcher shortcut but am getting the following error:

Data folder not found

There should be 'Launcher_Data'

folder next to the executable

This folder is there, nothing has changed since this morning, I haven't changed anything at all. I tried restarting the computer, tried deleting and creating a new shortcut, tried running the exe. from the folder etc. I get the same error.

Here are the version number system specs etc:

build id = 00861 2015.06.23 at 17:19:17 CEST Branch: master

Version 1.0.4

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System Information

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Time of this report: 8/5/2015, 17:14:32

Machine name: AJLAPTOP

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)

Language: English (Regional Setting: English)

System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.

System Model: 700Z3A/700Z4A/700Z5A/700Z5B

BIOS: Phoenix SecureCore-Tiano NB Version 2.1 10FD

Processor: Intel® Core i7-2675QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz

Memory: 8192MB RAM

Available OS Memory: 8106MB RAM

Page File: 5291MB used, 10918MB available

Windows Dir: C:\windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

Let me know if you want more of the DxDiag - there is reams of it.

[Claw]

The launcher...sometimes it has...problems.

See if it works okay running directly from KSP.exe.

Cheers,

-Claw

[sal_vager]

Hi Andrew Jolly, what happens when you run the KSP.exe in the game folder directly?

KSP should start, if it doesn't then please upload your output_log from the KSP_Data folder to dropbox for us.

You mention a launcher shortcut, did you make a shortcut to the launcher? If so please check the shortcuts properties, the target box needs to have the path to the launcher and this will be missing if you made the shortcut in the KSP folder then moved it to the desktop.

[Andrew Jolly]

Hi Andrew Jolly, what happens when you run the KSP.exe in the game folder directly?

KSP should start, if it doesn't then please upload your output_log from the KSP_Data folder to dropbox for us.

You mention a launcher shortcut, did you make a shortcut to the launcher? If so please check the shortcuts properties, the target box needs to have the path to the launcher and this will be missing if you made the shortcut in the KSP folder then moved it to the desktop.

I get a similar but slightly different error when trying to run the KSP.exe:

Data folder not found

There should be 'KSP_Data'

folder next to the executable

The folder is there - again, I've not changed anything.

I have uploaded logfile onto my dropbox, do I need to upload the log file into a shared folder?

[Andrew Jolly]

Hi - I have solved this I'm pretty sure. It was related to an update to my firewall software, Comodo.

I decided to delete and reinstall afresh, and on doing that noticed that Comodo had, unprompted decided to install the game into a different part of my drive - I have subsequently unticked the sandboxing options, moved the game back to C:/games and it all seems to be working fine.

I don't know what happened pre-reinstall but perhaps it was stopping me running particular executables - anyway, now fixed. Thanks.

[sal_vager]

Wow that's not something I'd have guessed, thanks for finding the cause Andrew