Gift Redemption Website bug

[Laterus]

I had tried to sign up on the gift redemption page originally, but it would only return to the redemption page, without providing an error/success message.

I typed in my e-mail and password to log in, and it went to the splash page, giving the impression that I had logged in, when I had not.  This had happened from one of the account creation pages, I haven't been able to reliably reproduce it.

So, I was under the impression that I had created an account.

Those aren't the bug, however. That's just bad web design.

 

The bug is that, I was able to redeem my gift code to my e-mail, which had no account associated with it.  I got an e-mail saying that I had redeemed it to an account associated with my e-mail.  I went to log in, and only then did I finally get an error that there was no account associated with my e-mail.

So, I tried, successfully this time, to create an account with the same e-mail.  There is no game in my profile and I have no way to download or play it. 

 

It's a pretty annoying bug considering it's been several days since I tried this, and I have yet to hear from customer support.

 

 

Browser:  Mozilla Firefox, V43.0.2

OS: Windows 7

Edited December 29, 2015 by Laterus

[KasperVld]

Hello Laterus,

Can you send this information, and a copy of the key you tried redeeming, to [email protected]? If you've done that already, please be aware that during the holidays responses to support requests might be considerably delayed. We're a small team, and I think Marco usually takes care of this, but he's travelling at the moment.

[Laterus]

I have done that.  Thank you for the response.

[f8aw8su2]

I have had this exact same problem.  I have not sent an email yet but will soon.  I have a very disappointed 9 year old.

[KasperVld]

2 hours ago, f8aw8su2 said:

I have had this exact same problem.  I have not sent an email yet but will soon.  I have a very disappointed 9 year old.

That has to be fixed

[tcs5325]

I've experienced this same bug as well and have emailed the support team, I'm currently waiting for a reply. Is there any possible work around?

[sal_vager]

No unfortunately there is no workaround, things like this have to be handled by certain individuals at Squad directly.

I ask that you all please be patient, this has been brought to Squads attention but will take time.

[KasperVld]

Indeed, not everyone is currently available, in particular the guy who manages the KSP store is travelling to his family for the holidays. We'll get this sorted as soon as he's back

 

[Laterus]

Is it possible to get a approximate timeframe for when when he will be back to begin answering support queries?  I know it will probably take him several days to sort through everything, but it would make waiting easier to know for how long we will expect no response.

Edited December 30, 2015 by Laterus