Web site purchases never appear

[grisby_2133]

Hi,

I went through the PayPal checkout process on the web site, and was sent an email with an 'order ID'.  Days later, still nothing shows up under my 'products purchased.'

Thinking somehow I erred, I went through the process again, made a second purchase.

Again, nothing.

I've sent multiple emails to the following accounts:

[email protected]
[email protected]
[email protected]

I've even opened two disputes through PayPal.  (Because I have never received anything for either payment.)

I have received no response at all except one single auto-response email. 

Is this company dead? Is everyone on vacation?

What an awful experience.

Does anyone know how I can get this resolved?

[Red Iron Crown]

[email protected] is the correct address for this sort of issue. Seems like there is some sort of glitch with paypal recently, some other users have been affected too and had it resolved (link). I'm not sure if opening a dispute interferes with the process or not, best to put all your details in a single email to that address if you haven't already.

[sal_vager]

Hi @grisby_2133, first I am sorry that you are having issues, this seems to have started only a few days ago but only with Paypal.

Someone from Squad should be contacting you soon via email to help with this issue.