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ArrrThePirate

Help us reporting your issues! [how to ask for support]

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The Support forum is a place where users can help one another solve problems they are having with Kerbal Space Program. The first step will always be to check if your problem is already in the Known Issues Thread. If a workaround is known it will be posted there, and if there is no work-around rest assured we will work to release a patch as soon as possible. 

If your issue is not yet known we ask you to post a new thread to ask other users for help. To do that effectively you should  start out your help request by posting a new thread with the most information possible about your issue, and the system you're running the game on. Making an effort to title your thread descriptively and provide as much information as possible will help the community assist you better, and it will help the devs identify and fix the problem as soon as possible.

 

Which information should your support request have?

  • The console you're running the game on, for example PlayStation 4 or XBox One
  • The control preset you are using to play the game
  • A detailed explanation of what happened with reproduction steps and what you were trying to accomplish
  • If possible, a screenshot or a video of the issue or any other relevant screens
  • Any steps you've taken to try and solve the issue already

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