Jump to content

Did your account get deleted?

Stealth2668

By Stealth2668
in KSP1 Discussion

 Share

Recommended Posts

Stealth2668

Stealth2668

Posted
Posted

Just wondering if this happened to everyone, some people or just me. My account was completely wiped as you can see by my join date/post count. Just made a new account using the same name and e-mail since it told me it was not recognized when I tried to reset my password. Would have liked to revisit one of my old threads that was a few pages long with good info but it's no longer in this accounts history :(

Link to comment
Share on other sites
hoojiwana

hoojiwana

Posted
Posted
Hi,

So, we finally have our Forums and SpacePort back up. However, these good tidings come with some unfortunate ones. Here's what happened:

Last week, the server that hosts SpacePort and the KSP Forums started getting slower and slower until the sites were pretty much unusable. We eventually had to shut it down, but by that time the damage was done. The slowness was coming from an excessively high number of idle connections, which may or may not have been related to a global denial-of-service attack that affected thousands of sites last week. Whether or not that was actually the case for us is hard to tell, but in any case, the end result was that we ended up with a server so broken, it needed to be wiped out completely and reinstalled from scratch.

We keep regular backups of all our databases, exactly for situations such as this. Spaceport was restored just fine. However, due to a fault in our backup process that went largely unnoticed until now, the most recent snapshots we had for the Forums were partially corrupted or incomplete.

We've been able to get the Forums back up, but on some areas of the database, we were forced to revert to older backups, in some cases reaching as far back as October. This means that unfortunately there's been some data loss, mainly affecting threads and most grievously, user accounts.

If your account dates from before October last year, you should be fine. However, if you created your account recently, there's a good chance it will be missing, in which case you'll have to re-create it.

Rest assured though, this does not in any way affect your Store account. Those live on a separate database on a separate server, and they're perfectly fine, so your store profile is safe. This issue only affects forum accounts.

Regardless, we are aware this is big a setback for a lot of people, and we sincerely apologize for it. Despite all our efforts, there was nothing we could do to get all the data back. We're still working hard on getting everything we can salvage from the partial backups we have though, so we can bring back as much content as possible.

Needless to say, we're setting up a new, much more robust backup system, to make sure this never happens again. We are also adding in new security systems to minimize damage from attacks like that as much as possible.

Once again, we deeply apologize for the inconvenience.

Sincerely,

-- The KSP Dev Team

Article here.

Link to comment
Share on other sites
OrbitusII

OrbitusII

Posted
Posted

The issue was the backups that Squad had, so me, joining in December, had to rebuild my account. Fortunately it's not too tough so I'm ok with it, the real pain is going to be remaking all of Puffin Technologies' threads. :rolleyes:

They're working on the backups so that this won't happen again (in theory) so let's hope we never have to again, save for a couple posts. :)

Link to comment
Share on other sites
malkuth

malkuth

Posted
Posted

Ya, Im just waiting now to get through the moderation part of starting over... I think they should of shut that down for a few weeks while and took to load off the Forum Guys.. Cause does someone really sit there and approve your first 5 threads... Man that must suck right now...

Link to comment
Share on other sites
Stealth2668

Stealth2668

Posted
  • Author
Posted
Yes Mine Too.. At least you don't have to go through the whole post this many times and moderation again.. That would of annoyed me to no end.

Yes I do, they should remove that for the time being, it is in fact pretty annoying :D

Link to comment
Share on other sites
This thread is quite old. Please consider starting a new thread rather than reviving this one.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing
×
×
  • Create New...