Breuss Posted March 21, 2023 Share Posted March 21, 2023 Since day one of early access, I have been using this button extensively to report bugs to the developers. But... now I see that none of the messages I sent have been viewed. At least, I can draw such a conclusion, looking at the number of views of the videos with errors, the link to which I attach to the message. I understand that there are a lot of people who write feedback. But still, a lot of time has passed since the beginning of early access. And I get the feeling that I'm doing an empty, redundant job, recording videos with errors and sending them to the developers. Moreover, since I do not speak English at all, I also have to bother with translation. Or is it better to report bugs in the game on the forum? Link to comment Share on other sites More sharing options...
Stoup Posted March 21, 2023 Share Posted March 21, 2023 21 minutes ago, Breuss said: Since day one of early access, I have been using this button extensively to report bugs to the developers. But... now I see that none of the messages I sent have been viewed. At least, I can draw such a conclusion, looking at the number of views of the videos with errors, the link to which I attach to the message. I understand that there are a lot of people who write feedback. But still, a lot of time has passed since the beginning of early access. And I get the feeling that I'm doing an empty, redundant job, recording videos with errors and sending them to the developers. Moreover, since I do not speak English at all, I also have to bother with translation. Or is it better to report bugs in the game on the forum? From what I can gather being present on the game's discord and these forums, the best place to report bugs is indeed here in the forums. If you poke around here, you'll see the developers and community managers have responded to a number of bug reports Link to comment Share on other sites More sharing options...
JoeSchmuckatelli Posted March 21, 2023 Share Posted March 21, 2023 There is a real possibility that most of the bug reports are for Placebo purposes. The fact is that the game is uploading telemetry as you play, so they are getting real, actionable data every time you play - and aggregating that. But if you look at the Patch notes - there's an icon showing that several of the bugs were 'community identified'. So at least some of them are getting through; but what route? No one knows. I've posted here, and used the report function. I know that the CMs spend most of their time on Discord. So - whether any of it is being elevated, and what priority? We just don't know. Link to comment Share on other sites More sharing options...
MehJeb Posted March 21, 2023 Share Posted March 21, 2023 Several bugs reported here by community had been fixed in v.0.1.1 - but I believe there is not much difference what method of bug reporting you use: there is one or several persons who are collecting and systhematizing bug reports, then they forward those in systematized view to head of dev team and he or she decides which to address first. Prioritizing bug fixes may be done by severity or by impact on positive players' impression of the product, or by ease of fixing and availability of human resources (say today both 3D-modellers are in office, but the guy who does physics is not) etc. So just keep reporting bugs using whatever means are comfortable to you, I suppose Quote a lot of time has passed since the beginning of early access =)))) You're funny ))) A lot of time - is several years, less than a month - is miniscule time =)) Quote now I see that none of the messages I sent have been viewed Oh, cheer up )) That's probably cause your' russian ))) Just kidding ) No pun intended! See above + there are 50+ pages of bug reports only in this forum - ofc, none one specific bug report or one specific bug reporter is "important" - what is important is that collectively we help developers to fix those bugs and thus improve our favourite game. Link to comment Share on other sites More sharing options...
Stoup Posted March 21, 2023 Share Posted March 21, 2023 11 minutes ago, MehJeb said: Several bugs reported here by community had been fixed in v.0.1.1 - but I believe there is not much difference what method of bug reporting you use: there is one or several persons who are collecting and systhematizing bug reports, then they forward those in systematized view to head of dev team and he or she decides which to address first. Prioritizing bug fixes may be done by severity or by impact on positive players' impression of the product, or by ease of fixing and availability of human resources (say today both 3D-modellers are in office, but the guy who does physics is not) etc. So just keep reporting bugs using whatever means are comfortable to you, I suppose =)))) You're funny ))) A lot of time - is several years, less than a month - is miniscule time =)) Oh, cheer up )) That's probably cause your' russian ))) Just kidding ) No pun intended! See above + there are 50+ pages of bug reports only in this forum - ofc, none one specific bug report or one specific bug reporter is "important" - what is important is that collectively we help developers to fix those bugs and thus improve our favourite game. To be honest I can understand their frustration, if I were sending in videos and detailed info and there wasn't any way to know that ANYONE had really seen my efforts I know I'd be disgruntled Link to comment Share on other sites More sharing options...
MehJeb Posted March 21, 2023 Share Posted March 21, 2023 6 minutes ago, Stoup said: if I were sending in videos and detailed info and there wasn't any way to know that ANYONE had really seen my efforts I know I'd be disgruntled Yes that is understandable in context where say two people communicate, but when several thousands communicate in one-side communication with one or two people, it is absolutely normal. You may get a feedback in form of a bug fixed in next patch, that you (also) reported and hone your ego that it was exactly yours bug report that made it possible - or you may not do so. I know the other side of this process, as we are a small dev team and our sound guy is also doing bug reports systematization (I should say we use specialized bug tracker software and require a simple registration in form of email\password) from anyone reporting bugs on our software (and that is the same as registering here on forum for KSP or having your SteamID in steam client) - so naturally for us, our bug tracking software does analytics on efficiency of all bug reporters, but our bugrep-slash-sound guy _tries_ to answer when he has time plus the bug reporting software clearly shows status of bug report (like: a copy of, confirmed, planned for fixing in ver. X.XX, duplicate, not a bug, requires clarification, cannot reproduce etc.) - but nonetheless, I'm positive some bug reporters may feel the way you describe, well what can you do - bug reporting is a voluntary process, if you do it - keep the faith that is for common good of all the product users past, current and future or don't do it - that's a personal choice. For myself, I luv KSP (and I hope to fall in love with KSP2 as well... at some point in future) and I agreed with my own "self" that we can spend 1-2 hours a day hunting bugs and reporting them here. Cheerz Link to comment Share on other sites More sharing options...
Breuss Posted March 21, 2023 Author Share Posted March 21, 2023 35 minutes ago, MehJeb said: For myself, I luv KSP (and I hope to fall in love with KSP2 as well... at some point in future) and I agreed with my own "self" that we can spend 1-2 hours a day hunting bugs and reporting them here. Cheerz I'm starting from the same logic.) So far, enjoying the gameplay in KSP 2 is difficult. But 1-2 hours a day I still play it for the sake of finding errors. This is a unique project on the whole planet and I want it to develop.) Link to comment Share on other sites More sharing options...
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