not sure posting law references to a non-english source will do you much good, but this here gives a nice summary
The International Arbitration Review - Edition 9 (Germany)
If you do a google search for consumer arbitration you will quickly find that this difference between the US and the EU is described pretty much everywhere. And while i am no lawyer, the evidence seems pretty solid & conclusive to me.
side note:
Take2 more or less directly confirms in their EULA that this forced arbitration agreement won't work in the EU and that the consumers keeps his right to take any disputes to court:
of course that part is not included in the official announcement.
It follows the standard approach of dumping a mountain of legal "repurposed bovine waste" onto the customer, trying to restrict his rights as much as humanly possible. With the small fineprint: if legal under domestic law. All you have to do is, take a few months off, study law, strike out the parts that don't apply to you and you'll have an idea what the contract you are signing actually means. Of course in practice 99% of the consumers will shrug their shoulders and just ignore the damn thing.
And the ones suffering are the content creators who have to live with the fact that nobody gives a "excrements". But as long as the legal departments will nurture this kind of behaviour, that's how it's gonna be.