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Game crashes on startup with Unity window

warranty97
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warranty97

warranty97

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When I start KSP with fullscreen mode i see Unity crash window instead of the game window (borderless mode also crashes). If I start in Windowed Mode game starts correctly.

No mods. Version 1.8 & 1.9 (if I switch to 1.7 game starts correctly). When I run with "-force_opengl" I see game window but game freezing after loading screen. My specs: 4Gb RAM, AMD A4-4300 with Radeon HD 7420G + Radeon HD 8750M (both supports DX11.1).

I tried to reinstall game and video drivers. Also tried "Disable FullScreen Optimizations" in windows.

In C:\Users\warra\AppData\Local\Temp\Squad\Kerbal Space Program\Crashes\Crash_2020-02-13_182522997 I see: aticfx64.dll caused an Access Violation (0xc0000005)


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Edited by warranty97
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VoidSquid

VoidSquid

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Hey @Nigel J. Cardozo, your log says that there should be a crash.dmp  

A crash has been intercepted by the crash handler. For call stack and other details, see the latest crash report generated in:
 * C:/Users/WIN7~1/AppData/Local/Temp/Squad/Kerbal Space Program/Crashes

I'd like to check it with a debugger, mind to upload it too?

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VoidSquid

VoidSquid

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Also, just coming to my mind: a couple of days ago another fellow KSP player had almost the same issue after upgrading to 1.9, turned out, the graphics settings in the settings.cfg he had with his previous KSP weren't working with 1.9.

Just give it a try and rename the settings.cfg to something else, KSP should then create a new settings.cfg and startup with minimal settings.

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VoidCosmos

VoidCosmos

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  On 2/22/2020 at 12:37 PM, VoidSquid said:

Also, just coming to my mind: a couple of days ago another fellow KSP player had almost the same issue after upgrading to 1.9, turned out, the graphics settings in the settings.cfg he had with his previous KSP weren't working with 1.9.

Just give it a try and rename the settings.cfg to something else, KSP should then create a new settings.cfg and startup with minimal settings.

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Ok

  On 2/22/2020 at 11:09 AM, VoidSquid said:

Hey @Nigel J. Cardozo, your log says that there should be a crash.dmp  

A crash has been intercepted by the crash handler. For call stack and other details, see the latest crash report generated in:
 * C:/Users/WIN7~1/AppData/Local/Temp/Squad/Kerbal Space Program/Crashes

I'd like to check it with a debugger, mind to upload it too?

Expand  

Ok 

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warranty97

warranty97

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Tried: install 1.8.1 and patching it to 1.9; force DX12; DX9 mode; delete settings.cfg; reinstall windows;

1.7 works fine; 1.8 & 1.9 doesn't work;

My crash report:
...\AppData\Local\Temp\Squad\Kerbal Space Program\Crashes:
https://drive.google.com/open?id=1tPjL9oJ5VEYJQPjrGnQxpFk2Nu9wgihR

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VoidSquid

VoidSquid

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The crash dump is pretty clear:

  Reveal hidden contents

FAILURE_IMAGE_NAME:  aticfx64.dll

It's the combination of some settings and the ATI graphics driver.

In the last couple of months, there have been several reports here as well as at bugs.kerbalspaceprogram.com about issues with ATI/AMD graphic cards, as far as I know this hasn't been resolved completely yet, the issues started to appear with KSP 1.8, i.e. the new unity version 2019.2.2f1

Edited by VoidSquid
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VoidSquid

VoidSquid

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Let's have a look then:

  Reveal hidden contents

Luckily, again, a clear result (which is not always the case):

FAILURE_IMAGE_NAME:  igd10umd64.dll

A quick search gives:

igd10umd64.dll is part of Intel Graphics Accelerator Drivers for Windows (R) and developed by Intel Corporation according to the igd10umd64.dll version information.

igd10umd64.dll's description is "LDDM User Mode Driver for Intel(R) Graphics Technology"

So, again an issue with the graphics driver, this time Intel, not AMD/ATI.

The usual recommendation: update the graphics driver, try lowering your graphic settings. If that doesn't help, try with an older graphics driver, happened more than once to me that that approach helped until the graphics card vendor finally fixed the issue some time later.

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VoidSquid

VoidSquid

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Current Intel drivers to be found here: https://downloadcenter.intel.com/product/80939/Graphics-Drivers

Windows allows you to revert to the previous driver: https://www.lifewire.com/how-to-roll-back-a-driver-in-windows-2619217

And if you want to install an older driver, first uninstall the current driver, reboot, do NOT accept the driver Windows suggests (which would be just the driver you had) but point to the *.inf file in the decompressed older driver directory.

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VoidCosmos

VoidCosmos

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  On 2/23/2020 at 3:45 PM, VoidSquid said:

Current Intel drivers to be found here: https://downloadcenter.intel.com/product/80939/Graphics-Drivers

Windows allows you to revert to the previous driver: https://www.lifewire.com/how-to-roll-back-a-driver-in-windows-2619217

And if you want to install an older driver, first uninstall the current driver, reboot, do NOT accept the driver Windows suggests (which would be just the driver you had) but point to the *.inf file in the decompressed older driver directory.

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Never mind

Edited by Nigel J. Cardozo
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VoidCosmos

VoidCosmos

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  On 2/23/2020 at 3:45 PM, VoidSquid said:

Current Intel drivers to be found here: https://downloadcenter.intel.com/product/80939/Graphics-Drivers

Windows allows you to revert to the previous driver: https://www.lifewire.com/how-to-roll-back-a-driver-in-windows-2619217

And if you want to install an older driver, first uninstall the current driver, reboot, do NOT accept the driver Windows suggests (which would be just the driver you had) but point to the *.inf file in the decompressed older driver directory.

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Isn't there any other option?

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VoidCosmos

VoidCosmos

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  On 2/23/2020 at 5:33 PM, VoidSquid said:

I don't see any other options right now, maybe another fellow KSP player has some additional ideas?

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I reverted back to the previous driver and I got some good and bad news

The bad news: I messed up my monitor. My screen is now like I have magnified my screen

The good news: KSP 1.9 is finally working

Edited by Nigel J. Cardozo
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