It's Been Over A Quarter Of A Year

[Jeremiah]

Kerbal Space Program was released over three months ago on console and hasn't gotten a single update since it's launch. In fact, they almost never even mention an update for console. But when they do mention a console update, they usually mention it in a very small paragraph in a random post about something completely unrelated to a console update. All they talk about is PC updates. I think it's more than obvious that they care a lot more about their PC fans than their console fans. The PC version is playable unlike the console version which is filled with game breaking bugs that literally make the game unplayable and nearly impossible to progress in career mode. You'd think that they'd prioritize a console update, but no. Clearly it was just a cash grab because anyone who played the game for anymore than an hour could clearly see that it's worse than a pre-alpha beta. If they are actually working on an update, then it better fix every single bug in the game because this is unacceptable.

[Red Iron Crown]

A bit of preemptive moderation here since this is a contentious topic: The OP is entitled to share his/her feedback and opinions about the state of the console releases here on the forum. Please do not descend into personal attacks or mudslinging, and if your post contains the phrase "PC Master Race" please don't bother to post it.

[Majorjim!]

A dedicated console forum page other than the support forum would help and also if anyone at FT joined and posted here that would help too.

 People paid full price for a product that does not work and they are entitled to answers. The one and only patch for consoles that was to fix the save issue has not worked.. It is farcical.

 Someone at @SQUAD should request that Flying tiger have a representative here on the forum to keep people updated on the state of the game and to offer some form of compensation for all this nonsense.

 

Edited October 25, 2016 by Majorjim!

[Jeremiah]

This is an insult.

Edited October 22, 2016 by Jeremiah

[Guest]

2 hours ago, Majorjim! said:

 

 Someone at @SQUAD should request that Flying tiger have a representative here on the forum to keep people updated on the state of the game and to offer some form of compensation for all this nonsense.

 

They do, I think. I remember seeing a representative reply to a forum artillery fight.

[Alshain]

Oh I love these posts about how PC users get everything even though the PC version of the game was unplayable for the last 8 months.

Listen, I agree that it is unacceptable that the console version is so bugged, but stop acting like the PC version was somehow better.  It wasn't until a few weeks ago.

Edited October 23, 2016 by Alshain

[RatchetinSpace]

Until a few weeks ago, the PC version hadn't gotten an update for 3 months, and was filled with game-breaking bugs.

Get your facts right before going and raging at Squad.

[Majorjim!]

2 hours ago, RatchetinSpace said:

Until a few weeks ago, the PC version hadn't gotten an update for 3 months, and was filled with game-breaking bugs.

Get your facts right before going and raging at Squad.

Except I could play and save the game fine. The odd crash here and there but nothing major at all. Console players cannot play the game as it corrupts saves when it crashes and it is crashing for them a lot. That or it just flat out refuses to save at all. Plus performance for them, they are reporting is terrible. They paid for a post 1.0, full price product that does not work.

[Alshain]

5 hours ago, Majorjim! said:

Except I could play and save the game fine. The odd crash here and there but nothing major at all. Console players cannot play the game as it corrupts saves when it crashes and it is crashing for them a lot. That or it just flat out refuses to save at all. Plus performance for them, they are reporting is terrible. They paid for a post 1.0, full price product that does not work.

Except I couldn't play the or save the game fine.  It crashed so frequently you couldn't get anything done and parts of key importance, like wheels and landing legs, were completely unusable even when it wasn't crashing.

Again, the console version is broken, but it wasn't any better than the PC version and if they had fixed the save problems 2 months ago, it would have been stuck on 1.1 and would have had the same issues as the PC anyway.  Now that 1.2 is out they can work on getting that to the consoles and everyone can be happy.

Edited October 23, 2016 by Alshain

[Majorjim!]

1 hour ago, Alshain said:

Except I couldn't play the or save the game fine.  It crashed so frequently you couldn't get anything done and parts of key importance, like wheels and landing legs, were completely unusable even when it wasn't crashing.

Again, the console version is broken, but it wasn't any better than the PC version and if they had fixed the save problems 2 months ago, it would have been stuck on 1.1 and would have had the same issues as the PC anyway.  Now that 1.2 is out they can work on getting that to the consoles and everyone can be happy.

Did you buy the game post 1.0?

 IIf you had you would be well within your rights to be mad as hell. Every console player had paid full price for a post 1.0 full release that does not work. That's the issue. 

 

 

[Alshain]

1 minute ago, Majorjim! said:

Did you buy the game post 1.0?

 IIf you had you would be well within your rights to be mad as hell. Every console player had paid full price for a post 1.0 full release that does not work. That's the issue.

It doesn't matter when you bought it.  If you paid more than $0 or international equivalent, you deserve a working game.  I paid for it, so it should work.  The fact that you bought it after release doesn't give you more rights to be upset about it than me.

The only fact I'm putting up here is that the PC version was also broken, for 8 months.  So claiming that PC is getting all the attention is a fallacy.

[Majorjim!]

Just now, Alshain said:

It doesn't matter when you bought it.  If you paid more than $0 or international equivalent, you deserve a working game.  I paid for it, so it should work.  The fact that you bought it after release doesn't give you more rights to be upset about it than me.

Except it does man. A full price post 1.0 game is expected to at least work so you can save and such. When I bought it, I paid pittance and was told in no uncertain terms the game was still in development. 

[Alshain]

In fact, while the PC version was broken, the console version was being prepared for release.  So the console version had more attention.

Just now, Majorjim! said:

Except it does man. A full price post 1.0 game is expected to at least work so you can save and such. When I bought it, I paid pittance and was told in no uncertain terms the game was still in development. 

Except it doesn't. When you bought it and how much you paid is irrelevant to the fact that it was purchased.  It just means that one of us was a smarter buyer than the other.  It doesn't remove our rights as a customer one bit.

[Majorjim!]

11 minutes ago, Alshain said:

In fact, while the PC version was broken, the console version was being prepared for release.  So the console version had more attention.

Except it doesn't. When you bought it and how much you paid is irrelevant to the fact that it was purchased.  It just means that one of us was a smarter buyer than the other.  It doesn't remove our rights as a customer one bit.

Oh yes it does. At least in the UK. If you pay for a product it must be fit for purpose. 

 If when you buy it there is information that the game is in development and there will be issues then the dev is covered and the consumer informed. This has not taken place. 

[Alshain]

45 minutes ago, Majorjim! said:

Oh yes it does. At least in the UK. If you pay for a product it must be fit for purpose. 

 If when you buy it there is information that the game is in development and there will be issues then the dev is covered and the consumer informed. This has not taken place. 

The UK needs to re-examine it's policies then.  If two people pay good money for a game but only one counts as a customer because they bought it a little later for a little higher price, that's just insanity.  Fortunately I live in a country where all customers are customers, so I have every equal right to complain that a product doesn't work regardless of when I bought it or how frugal I am.

Edited October 23, 2016 by Alshain

[SpannerMonkey(smce)]

1 hour ago, Majorjim! said:

Oh yes it does. At least in the UK. If you pay for a product it must be fit for purpose. 

 If when you buy it there is information that the game is in development and there will be issues then the dev is covered and the consumer informed. This has not taken place. 

I don't get involved with this kind of thing very often, i have to say that i find the whole treatment of the console players decidedly poor and certainly not what I've come to expect from Squad in my time playing KSP.

You are absolutely correct, fit for purpose is an essential prerequisite of any product offered for sale within the UK,  fit for purpose means that the product or whatever it is, does exactly what it says on the tin, no more, no less. If it implied in the sales and promotion literature that KSP console version was a full working game and not an in development product, then the purchasers have every right under UK consumer law to request a full refund,  and don't think that just because Squad or their affiliates are a company based in the US \ Mexico. that in some way they are immune from this condition, they are not. 

  Example a short time ago i purchased a product from a business based solely in the US, it wasn't budget by any means, and fully and in great detail represented itself as a complete package, upon delivery  and first use it became apparent that this product. far from being the wonder tool it was supposed to be ,  was a mishmash of stolen ideas and half completed functions, in short  it was to use the British parlance a pile of crap.

So after calming my enraged wife ( it was a not insubstantial sum to waste)  and investigating, i discovered that i was not alone, I also discovered that as I had purchased the item via a credit card that I actually had some teeth. Contacting the credit card company initially by phone and then in writing to provide evidence of the contract etc ultimately resulted in them fully recovering my investment and that of several others. Why? all because it was not, under UK definition, fit for purpose .

Now i don't know for sure how KSP for consoles was represented to it's customers in the UK,  but i reckon that if any of them paid by credit card that under UK law they would stand a very good chance of getting a refund.  That's certainly one solid way to express dissatisfaction and one that will be felt in the pocket and reputation of the companies involved

For clarity i state i have no interest either way i don't own a console, never have , likely never will, wrecked hands make those controllers torture devices,  I just think that the whole thing stinks and does remind us that despite our familiarity with Squad, KSP, etc  they're still just a company who wants to make cash above all else, and to my mind there's no difference between a burglar and a company that picks your pocket by less obvious means.

 

17 minutes ago, Alshain said:

The UK needs to re-examine it's policies then.  If two people pay good money for a game but only one counts as a customer because they bought it a little later for a little higher price, that's just insanity.  Fortunately I live in a country where all customers are customers, so I have every equal right to complain that a product doesn't work regardless of when I bought it or how frugal I am.

It all swings around how the product was described and represented , i too bought the very early KSP, i did so knowing that it was in development and as such much like the damnable steam early access, is just as likely to fall flat on its face as to succeed, i purchased it knowing that, so my expectation matched the product, yes it's a dev version, it may be a buggy mess, it may work half the time, doesn't matter it's what i bought into, and the consumer rights i have are adjusted per case, so whatever happens with KSP the original purchase contract still stands today, and i can't do a thing if tomorrow Squad vanishes and  KSP degenerates into a mass bugfest. 

On the opposing side" the other customer", who bought what was represented as a fully working product, has every right to expect that indeed it does work, exactly as stated. and every right to protest, and claim a refund if it is not so.   Surely you can see the sense in this?

(likely to be the most unpopular post I've ever made)

Edited October 23, 2016 by SpannerMonkey(smce)

[Alshain]

@SpannerMonkey(smce) I get that, if it's early access then you expect it to be incomplete.  However if you bought it in early access and the game gets released, your license is transferred and it's no longer early access.  If you buy it in early access it is with the expectation that it is buggy now but will not be once released.  You don't buy it with the expectation that it will be forever buggy.  For all intents and purposes, nobody has an early access license for KSP anymore.  Everyone who bought it now has the full retail version and it should work, whether on PC or console, regardless of when you bought it or at what price.  But what I'm saying is in 1.1, it was not  working, neither on PC or console.  So up until a few weeks ago we were all in the same scenario.  We all have a full retail released license for our respective platforms and our game wasn't working.

Edited October 23, 2016 by Alshain

[SpannerMonkey(smce)]

1 minute ago, Alshain said:

@SpannerMonkey(smce) I get that, if it's early access then you expect it to be incomplete.  However if you bought it in early access and the game gets released, your license is transferred and it's no longer early access.  If you buy it in early access it is with the expectation that it is buggy now but will not be once released.  You don't buy it with the expectation that it will be forever buggy.  For all intents and purposes, nobody has an early access license for KSP anymore.  Everyone who bought it now has the full retail version and it should work, whether on PC or console.  But what I'm saying is in 1.1, it was working on neither PC or console.

I have to agree somewhat, 1.1.x was/is horrible for numerous reasons. 1.2's no picnic for some either \0

Lets let the console players have some gripe time though    , they haven't even got a forum section to call their own (smells like, lets not allow feedback, then other mugs will buy in too), is there another forum for console users?  Us long term users have gone on record as being unhappy elsewhere, and often.

[Alshain]

9 minutes ago, SpannerMonkey(smce) said:

I have to agree somewhat, 1.1.x was/is horrible for numerous reasons. 1.2's no picnic for some either \0

Lets let the console players have some gripe time though    , they haven't even got a forum section to call their own (smells like, lets not allow feedback, then other mugs will buy in too), is there another forum for console users?  Us long term users have gone on record as being unhappy elsewhere, and often.

They can gripe all they want about the game being broken.  They just can't gripe about the PC version getting 'more attention' as if they are somehow the red headed step child.  Aside from the fact it isn't true, all this PC development will be ported to the consoles soon enough and they will reap the benefits of it... so it isn't PC development at all, it's core game development.

The issue is they don't seem to understand that it has to get done on PC so that it can be ported to the console.  Now that the PC version of 1.2 is done, they can begin moving it to the console version.  That is in fact the nature of a game port.  Console players just aren't accustomed to being the ported version, usually the PC is the ported version.

Edited October 23, 2016 by Alshain

[SpannerMonkey(smce)]

1 minute ago, Alshain said:

They just can't gripe about the PC version getting 'more attention' as if they are somehow the red headed step child.

I finally see your angle and considering that without us PC players having been bug hunting KSP for years, there'd likely be no ksp version for consoles anyway , agreed ,  that is one gripe that is way off mark.

[razark]

25 minutes ago, Alshain said:

They just can't gripe about the PC version getting 'more attention'...

Sure they can.  Have you read the dev notes?  It's all about the PC version, and very few of them contain mention of the console version or bugfixes for it.  Not even a mention of how long behind the PC release they might have to wait for the 1.2 version.

It's a matter of perception.  Look at it from what they read here, and the PC version gets much more attention.  Aside from the fact that Squad has been rather lacking in any specifics for them for some time now.

 

As for 1.1.3 being "unplayable", and therefore your personal gripes taking precedent over console customers getting any sort of answer, I just have to wonder what all the people on this forum were doing with 1.1.3.  I know it sure seemed like I was playing it.

[Alshain]

5 minutes ago, razark said:

Sure they can.  Have you read the dev notes?  It's all about the PC version, and very few of them contain mention of the console version or bugfixes for it.  Not even a mention of how long behind the PC release they might have to wait for the 1.2 version.

Incorrect.  The DevNotes were mostly about 1.2.  Both the PC version and the console version of 1.2.

5 minutes ago, razark said:

It's a matter of perception.  Look at it from what they read here, and the PC version gets much more attention.  Aside from the fact that Squad has been rather lacking in any specifics for them for some time now.

What they read here was mostly about 1.2, which they will be getting.  The specifics of 1.2 will come to the console version.  They just incorrectly perceived it as being a PC topic when it wasn't. In fact the topic was both console and PC.

5 minutes ago, razark said:

As for 1.1.3 being "unplayable", and therefore your personal gripes taking precedent over console customers getting any sort of answer, I just have to wonder what all the people on this forum were doing with 1.1.3.  I know it sure seemed like I was playing it.

Please do not claim I said things I did not.

[Vanamonde]

Quote

Kerbal Space Program was released over three months ago on console and hasn't gotten a single update since it's launch. 

The PC version has routinely gone 3-6 months between updates. You're not being singled out. 

[Jeremiah]

There is a HUGE difference between buying a game before 1.00 and 1.00. The PC version DOES get much more attention. Weather console gets PC features in the future or not is irrelevant, because at this point in time they're talking about PC.

[Jeremiah]

In one of the most recent announcement about the loud and clear update, it basically says in two sentences at the botom of the announcement "oh, and by the way this update will be out for console. Eventually." they may have worded it a bit differently, but that's basically what it says. Just two sentences. They only talk about PC and just mention console every now and then. It makes us console users feel very left out.

Edited October 23, 2016 by Jeremiah