So, we had some kind of technical problem.

[Blasty McBlastblast]

i'm glad that some more struts were added to the server, and the forum is flying again!

[modus]

So what did you guys do on your vacation?

[Bobbejans]

welcome back guys

[theJesuit]

Forum had rapid unplanned disassembly?  I'm glad it has been recombobulated.

[James Kerman]

2 hours ago, modus said:

So what did you guys do on your vacation?

I've been making bread.

[Bobbejans]

8 minutes ago, James Kerman said:

I've been making bread.

i don't like sourdough

i like this bread  

plz don't hate on me for my preferred bread type

it may look like sourdough but it doesn't taste like it

[Royale37]

It’s funny,

yesterday I got home and checked if the forums were up.

I got a 502 bad gateway.

Most happy I’ve ever been to get a 502 bad gateway.

[rebel-1]

Hooray, it's working!!!!

[MechBFP]

Hey I didn't even need to login again, thanks moderators and mysterious tech person.

[EuropeanRat]

Glad to see it back again.

[PDCWolf]

18 hours ago, Vanamonde said:

They may. We don't. 

That's an important bit that got skipped over in the announcement. A very important bit. The people that fixed most probably know what it was, or at least what they had to do to get it fixed.

Can we get a word on the precariousness (or not) of the forum going forward?

[kerbiloid]

20 hours ago, Scarecrow71 said:

For the first week(ish) we saw error EX1146 anytime we tried to do anything.  Then it was just the generic "An error has occurred" page.  Again, this isn't on you, but rather on the continued lack of communication from TT and their team.  It makes no sense that we all saw the EX1146 and can Google what it means...

"EXtraterrestrial invasion from NGC 1146 in Perseus!"

Spoiler

[Vanamonde]

11 hours ago, modus said:

So what did you guys do on your vacation?

More of the same. 

[Bej Kerman]

1 hour ago, PDCWolf said:

That's an important bit that got skipped over in the announcement. A very important bit. The people that fixed most probably know what it was, or at least what they had to do to get it fixed.

Communication has definitely been weak. During the outage, the most communication I could find from our moderators was Vanamonde 3 days after the outage began replying to an obscure Reddit post (0 upvotes, 4 comments) saying IT was fixing it, then the Dakota tweet which was mostly shared on the Discord to my knowledge. No stand-alone post to my knowledge was made by the moderators acknowledging the outage, and the forum megathread that was made a whole week after the outage started was made by an r/KerbalSpaceProgram moderator and not anyone affiliated with this one. I know the moderators wouldn't have been able to say much the fan-made forum megathread didn't, but it still would have been better than the one reddit comment and a tweet.

[Gargamel]

19 minutes ago, Bej Kerman said:

Communication has definitely been weak. During the outage, the most communication I could find from our moderators was Vanamonde 3 days after the outage began replying to an obscure Reddit post (0 upvotes, 4 comments) saying IT was fixing it, then the Dakota tweet which was mostly shared on the Discord to my knowledge. No stand-alone post to my knowledge was made by the moderators acknowledging the outage, and the forum megathread that was made a whole week after the outage started was made by an r/KerbalSpaceProgram moderator and not anyone affiliated with this one. I know the moderators wouldn't have been able to say much the fan-made forum megathread didn't, but it still would have been better than the one reddit comment and a tweet.

There were more, you just didn’t see them.    I made a few, and I know others did.   Our communication was as good as it’s going to be.    We don’t have your personal phone number or home address.    You’re not going to get a phone call or telegram.     We put the word out to the media sites we’re a part of, as soon as we knew anything.   It’s not our responsibility to make sure you’re informed of things off forum.  

 

2 hours ago, PDCWolf said:

That's an important bit that got skipped over in the announcement. A very important bit. The people that fixed most probably know what it was, or at least what they had to do to get it fixed.

Can we get a word on the precariousness (or not) of the forum going forward?

  You know as much as we do, as per the various announcements in this sub.     No, seriously, “Something broke, and somebody had to fix it as soon as they had a chance” is as much as we know.    And “The license got renewed for 6 months” is also all we know.    
 

We get it, we’re community members too, and as soon as we know something, we let you guys know.    There’s no secret cabal running this, there’s just barely any drops of info coming down from above.     

[BA-Forums]

WE'RE SO BACK

[Mitokandria]

I was genuinely worried! Glad to see it's back up?

Question: Is there anything the community can do to make sure the license for the website is good past the 6 months? Fundraiser?

(i originally spelled that as funraiser but that actually sounds cool so typing it here anyway)

Edited October 29 by Mitokandria

[jimmymcgoochie]

Did you try turning the forums off and on again?

I mean, obviously you did or we wouldn't be here!

Good to see the server hamsters have been fed and watered and are back running in their little wheels to keep the lights on.

[Scarecrow71]

2 hours ago, Gargamel said:

We put the word out to the media sites we’re a part of, as soon as we knew anything.

Does that include Twitter and/or Facebook?  Because I didn't see anything there.  Some of us are also not fans of Discord as posts tend to get lost there, and asking anyone for an update was met with a whole host of "GTFO".

[Vanamonde]

I don't think any of our current moderators have accounts at Twitter or Facebook. We don't have access to KSP accounts on other sites, like the Community Managers used to. A couple of us tried to put the word out through Reddit on our personal accounts because that's all we have. 

[Gargamel]

1 hour ago, Scarecrow71 said:

Does that include Twitter and/or Facebook?  Because I didn't see anything there.  Some of us are also not fans of Discord as posts tend to get lost there, and asking anyone for an update was met with a whole host of "GTFO".

Actually, just the opposite.   You, yourself, replied to my post on the discord  stating “Good news guys, they’re working on it” with non belief, leaning towards an accusation of me lying.   
 

Do you follow me on Facebook?    No, cause I don’t use Facebook.   
 

Do you follow me on twitter? Nope, cause I don’t post on twitter.    Even if I did post, nobody would hear it, as I have no followers.   
 

We posted on the most common and easily accessible ksp related social media available to us.   To do otherwise would ask more of us than we’re comfortable doing.   
 

Please focus this false outrage elsewhere.  

2 hours ago, Mitokandria said:

I was genuinely worried! Glad to see it's back up?

Question: Is there anything the community can do to make sure the license for the website is good past the 6 months? Fundraiser?

(i originally spelled that as funraiser but that actually sounds cool so typing it here anyway)

While I appreciate the notion of a community funded forum, T2 is the owner.    We’d be raising money to pay them.    I don’t think that would sit well with much of the community for the foreseeable future.    

If we wanted to do something akin to this, a petition, signed by the community at large, might get the message to them in some form.    Would they care at all?   -shrug-    

[Scarecrow71]

1 hour ago, Gargamel said:

You, yourself, replied to my post on the discord  stating “Good news guys, they’re working on it” with non belief, leaning towards an accusation of me lying.

Show me where I accused you of lying.  Please.  I have been pretty vocal about stating this was on TT and not you guys.

[adsii1970]

3 hours ago, Scarecrow71 said:

Does that include Twitter and/or Facebook?  Because I didn't see anything there.  Some of us are also not fans of Discord as posts tend to get lost there, and asking anyone for an update was met with a whole host of "GTFO".

We are not paid staff of T2. We are volunteers. I commented on what was once the Kerbal Space Program's Facebook page since I am relatively active on Facebook because of my job requirements.

No member of the moderation team is paid, and, in my case, I have classes at the community college where I teach that require a lot of preparation (I am revising a course "on the fly" since I have not taught the class since 2016). I also have family obligations; I am working on a third graduate degree (which has more coursework involved) and dealing with health issues as if what I had going on wasn't enough. With Facebook's pace, I do not have the time to post an update every five days so that that content remains "fresh and visible" without falling into the pit of antiquated posts (at least it isn't as bad as X, formerly known as Twitter).

What you categorize as "GTFO" is more like "we are buried by real life because we all have stuff we are doing." In any gaming community, the community manager (who is paid to do that position) is the person who does that kind of thing. The KSP community has no one doing that—you have a bunch of tired volunteers who, while we are shown some support, our community is not given near the support we grew accustomed to in the past. The information we did have at the time was all we had to relay to the community through the various channels we had at our disposal. Oh, and on the Facebook group, I am not even an administrator but a typical member. There's only so much I can do in that role.

[Scarecrow71]

10 minutes ago, adsii1970 said:

We are not paid staff of T2. We are volunteers. I commented on what was once the Kerbal Space Program's Facebook page since I am relatively active on Facebook because of my job requirements.

No member of the moderation team is paid, and, in my case, I have classes at the community college where I teach that require a lot of preparation (I am revising a course "on the fly" since I have not taught the class since 2016). I also have family obligations; I am working on a third graduate degree (which has more coursework involved) and dealing with health issues as if what I had going on wasn't enough. With Facebook's pace, I do not have the time to post an update every five days so that that content remains "fresh and visible" without falling into the pit of antiquated posts (at least it isn't as bad as X, formerly known as Twitter).

What you categorize as "GTFO" is more like "we are buried by real life because we all have stuff we are doing." In any gaming community, the community manager (who is paid to do that position) is the person who does that kind of thing. The KSP community has no one doing that—you have a bunch of tired volunteers who, while we are shown some support, our community is not given near the support we grew accustomed to in the past. The information we did have at the time was all we had to relay to the community through the various channels we had at our disposal. Oh, and on the Facebook group, I am not even an administrator but a typical member. There's only so much I can do in that role.

You know, I'm getting tired of asking simple questions and being treated like dirt.  Someone said you guys made the announcements you had, and I asked where.  I stated where I didn't see them, and why I don't like Discord.  And I get flak for that?  Talked down to and berated for a simple question?

I have stated REPEATEDLY that this was on TT and not you guys.  I fully understand that none of you have anything legally binding with TT.   What else do you want from me?  Silence?  I'm the only one not allowed to ask questions?  Makes me wonder why I care so much about this franchise and community.  I'm tired of being this community's whipping post for no reason.

[adsii1970]

16 minutes ago, Scarecrow71 said:

You know, I'm getting tired of asking simple questions and being treated like dirt.  Someone said you guys made the announcements you had, and I asked where.  I stated where I didn't see them, and why I don't like Discord.  And I get flak for that?  Talked down to and berated for a simple question?

I have stated REPEATEDLY that this was on TT and not you guys.  I fully understand that none of you have anything legally binding with TT.   What else do you want from me?  Silence?  I'm the only one not allowed to ask questions?  Makes me wonder why I care so much about this franchise and community.  I'm tired of being this community's whipping post for no reason.

Yes, you asked a question and implied that the moderation team treated the forum users as if they did not matter —or that you did not.

Go back and read your post:

Quote

Does that include Twitter and/or Facebook? 

None of us on the moderation team have any role in the "official Intercept Games" Twitter account. Our numerous community managers have done that over the years.

While there is a Facebook group, no one from the moderator's team is an admin of it. So, any post we make does not go to the top of the group's algorithm. I did post one to it when we were told that T2 was aware of the situation with the site being down.

30 minutes ago, adsii1970 said:

Because I didn't see anything there. 

This is because Facebook puts posts by regular members low on the group's algorithm. However, there are only about 50 KSP/KSP2 groups. I only belong to one group, and I will not join many more groups to relay messages as I am only a volunteer.

3 hours ago, Scarecrow71 said:

Some of us are also not fans of Discord as posts tend to get lost there,

I get it, but there are only a handful of moderators. I am not trying to be flippant here (I am fighting a severe migraine), but there are a lot of social media options out there. We only post to the most popular ones and the ones we are already using.

30 minutes ago, adsii1970 said:

asking anyone for an update was met with a whole host of "GTFO".

The problem is that we are telling everyone everything we know, yet some in the community believe we have some "top secret stuff we ain't telling." We don't keep any "secret" information. So, when we say, "That's all there is..." and three days later, we are asked again, and we say, "Nothing's changed," we really mean it. It is not that we do not want to serve the community or calm fears of the forum disappearing or anything of the sort. We do not have any additional information.